The activity, the order, the tab and the team should share the same context. COPA connects guest ordering, staff POS, fulfillment and the work that happens after the sale.
Let service happen around the experience. Phone, companion and staff ordering surfaces bring the visit into the ordering flow.
Booking-linked food-and-drink access and open-tab visibility.
Menu browsing, modifiers, cart and special instructions.
Venue-configured delivery and pickup options.
Order status, tipping and split-payment workflows.
IN THE LIFE OF A VENUE
A group orders from its activity space while the staff view retains the destination and the tab.
02 / COMMERCE & SERVICE
A POS built into the operation
Staff can work with the guest’s tab instead of starting a second version of the visit.
Live tabs with order details and event history.
Staff catalog, modifiers and add-item workflows.
Preauthorization, terminal-reader and split-tab surfaces.
Permission-controlled comps with a reason and history.
IN THE LIFE OF A VENUE
A service recovery can be recorded against the right tab with the context a manager needs later.
03 / COMMERCE & SERVICE
From the ticket to the right place
Service boards, kitchen/bar displays and print workflows connect the order to the people fulfilling it.
Queue views by status and by bay or lane.
Fulfillment details and service progress.
Partner-facing kitchen and vendor surfaces.
Print devices, print-job visibility and routing configuration.
IN THE LIFE OF A VENUE
The runner can identify the activity space associated with an order without reconstructing it from a receipt.
04 / COMMERCE & SERVICE
Catalog and commercial control
Manage what is sold and when it is available. Keep the offer connected to checkout rules.
Items, modifiers, categories and menu tags.
Availability rules and tax configuration.
Scheduled and audience-specific promotional rules.
Provider-specific menu and order integration where supported.
IN THE LIFE OF A VENUE
A limited offer can target the intended menu items and time window rather than depend on a staff reminder.
05 / COMMERCE & SERVICE
Tabs, partners and the end of the day
The sale is only part of the job. Give managers tools for the obligations and exceptions left behind.
House-account charge ledgers and member administration.
Partner settlement batches, line items and payment references.
Daily gross/net sales, tax, tips, refunds and open liabilities.
Open-tab review, staff handoff, close notes and manager signoff.
IN THE LIFE OF A VENUE
A manager closing the venue can see unresolved tabs and exceptions before signing off.
06 / COMMERCE & SERVICE
Retail and supply planning
Extend commerce into merchandise and the supporting supply workflow, with clear activation boundaries.
Shop products, customer orders and publishing controls.
Configurable shop rollout and fulfillment-provider connection.
Supply workbench for item identities, recipes and stock observations.
Staged forecast and recommendation review based on approved evidence.
IN THE LIFE OF A VENUE
Sell merchandise through the guest relationship; review supply evidence without treating a recommendation as an automatic purchase order.
PART OF ONE OPERATING SYSTEM
The value is in what connects.
Ordering, terminals, fulfillment and shop availability depend on enabled venue settings and provider configuration. Supply planning includes staged, recommendation-only foundations; it does not imply autonomous purchasing or universal inventory synchronization.
Run your whole venue while staying unmistakably you. COPA is working with select golf and experience-venue operators as it expands beyond its first live venue.
